1. Is the product a brand-new original factory product?
Answer: All products are brand-new and original. We provide factory authorization and commitment letters.
2. Can you provide samples for bulk orders?
Answer: Free samples are available for inspection before bulk orders. Customers cover shipping costs.
3. What is the delivery time?
Answer: Delivery time varies with order size. Bulk orders take 7 to 12 days.
4. What are the logistics methods?
Answer: We offer sea and air freight. Air is for small items, excluding batteries. Contact customer service for details.
5. What is the payment method?
Answer: Payment is required before shipment. Deposit depends on order amount.
6. What is the product warranty period?
Answer: Standard warranty is two years from shipment. Contact us to extend it.
7. Can you provide after-sales service?
Answer: We offer equipment repair or replacement and 24-hour technical support for any issues post-sale.