1. Is the product a brand-new original factory product?
Answer: All shipped products are brand-new, original factory items. We provide authorization and commitment letters.
2. Can you provide samples for bulk orders?
Answer: Before a bulk order, we offer free samples for inspection. The sample shipping cost is covered by the customer.
3. What is the delivery time?
Answer: Delivery depends on quantity. Production for bulk orders takes about 7 to 12 days.
4. What are the logistics methods?
Answer: We offer sea and air freight. Air is for small items; products with batteries can't be shipped by air. Contact customer service for details.
5. What is the payment method?
Answer: Payment before shipment policy. Deposit depends on order amount.
6. What is the product warranty period?
Answer: Standard warranty is two years from shipment. For extension, contact customer service.
7. Can you provide after-sales service?
Answer: After-sales includes equipment failure and technical service. We offer 24-hour hotline and online support. For failures, we provide replacement or factory repair.