1. Is the product a brand-new original factory product?
Answer: All the products we ship out are brand-new and original factory products. We can provide original factory authorization letters and commitment letters.
2. Can you provide samples for bulk orders?
Answer: Before placing a bulk order, our company can provide free samples of the corresponding products for customers to inspect. The sample shipping cost will be paid by the customer.
3. What is the delivery time?
Answer: It depends on the order quantity. The production cycle for bulk orders is approximately 7 to 12 days.
4. What are the logistics methods?
Answer: We offer sea freight and air freight. Air freight is mainly for small-sized equipment or materials. Products containing batteries are not allowed to be sent by air. For more details, please communicate with our customer service.
5. What is the payment method?
Answer: Our company follows the payment before shipment policy. As for the deposit for placing an order, it depends on the total order amount.
6. What is the product warranty period?
Answer: The standard warranty period is two years, calculated from the shipment date. If you need to extend the warranty period, please communicate with our customer service.
7. Can you provide after-sales service?
Answer: After-sales service is divided into two types: equipment failure and technical service. Our company's products undergo strict quality management before leaving the factory, and there are very few equipment failures after debugging. For equipment failures, we offer replacement or return to factory for repair. For technical services, we provide a 24-hour service hotline and online technical support.
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